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#0f766e0f}.client-service-card-top{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.settings-toolbar{margin-bottom:16px}.field-hint{display:block;color:var(--text-muted);font-size:.76rem;line-height:1.5}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px;display:flex;align-items:flex-start;gap:16px;transition:var(--transition);animation:fadeIn .3s ease-out}.stat-card:hover{border-color:var(--border-light);transform:translateY(-2px);box-shadow:var(--shadow-md)}.stat-icon{width:48px;height:48px;border-radius:var(--radius-md);display:flex;align-items:center;justify-content:center;flex-shrink:0}.stat-icon.blue{background:#3b82f626;color:#3b82f6}.stat-icon.green{background:#10b98126;color:#10b981}.stat-icon.yellow{background:#f59e0b26;color:#f59e0b}.stat-icon.red{background:#ef444426;color:#ef4444}.stat-icon.purple{background:#fa5f0026;background:oklch(68% .22 42 / 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var(--border);cursor:pointer;transition:var(--transition);display:flex;gap:12px;position:relative}.ticket-item:hover{background:var(--bg-hover)}.ticket-item.active{background:var(--primary-glow)}.ticket-item-avatar-wrap{position:relative;flex-shrink:0}.ticket-item-avatar{width:42px;height:42px;border-radius:var(--radius-full);background:linear-gradient(135deg,var(--primary),var(--accent));display:flex;align-items:center;justify-content:center;font-weight:700;font-size:.85rem;color:#fff;flex-shrink:0}.ticket-item-right{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex-shrink:0}.ticket-unread-badge{min-width:18px;height:18px;padding:0 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textarea:focus{border-color:var(--primary)}.chat-attach-btn{height:var(--touch-target);min-width:var(--touch-target);padding:0;display:inline-flex;align-items:center;justify-content:center}.chat-attachment-chip{display:flex;align-items:center;justify-content:space-between;gap:8px;background:var(--bg-tertiary);border:1px solid var(--border);border-radius:var(--radius-md);padding:6px 10px;font-size:.75rem}.chat-attachment-chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-attachment-chip button{border:none;background:transparent;color:var(--text-muted);cursor:pointer;font-size:.75rem}.chat-recording-bar{min-height:42px;display:flex;align-items:center;gap:10px;background:linear-gradient(180deg,#ef44441f,#ef44440f);border:1px solid rgba(239,68,68,.22);border-radius:var(--radius-md);padding:8px 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p{font-size:1rem}.mobile-topbar{display:none}.mobile-topbar-title{font-size:1rem;font-weight:700;letter-spacing:-.2px}.mobile-topbar-copy{display:flex;flex-direction:column;min-width:0}.mobile-topbar-context{font-size:.72rem;color:var(--text-muted);line-height:1.2}.mobile-topbar-logo{width:40px;height:40px;border-radius:12px;overflow:hidden;flex-shrink:0}.mobile-close-btn{display:none;margin-left:auto}.sidebar-backdrop,.chat-back-btn{display:none}.data-table{width:100%;border-collapse:collapse}.data-table th{text-align:left;padding:12px 16px;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--text-muted);border-bottom:1px solid var(--border);background:var(--bg-secondary);position:sticky;top:0;z-index:1}.data-table td{padding:12px 16px;font-size:.85rem;border-bottom:1px solid var(--border);vertical-align:middle}.data-table tr:hover td{background:var(--bg-hover)}.badge{display:inline-flex;align-items:center;gap:4px;padding:3px 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var(--border-light);border-radius:var(--radius-lg);background:#2563eb14;color:var(--text-secondary);font-size:.82rem;line-height:1.6}.broadcasts-helper-note strong{color:var(--primary-light)}.broadcasts-import-box{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:stretch;gap:10px}.broadcasts-import-box textarea{min-height:82px;width:100%;resize:vertical;border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--bg-tertiary);color:var(--text-primary);padding:12px 14px;font:inherit;line-height:1.45}.broadcasts-import-box .btn{align-self:end;white-space:nowrap}.broadcasts-pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--bg-secondary);color:var(--text-secondary);font-size:.82rem}.broadcasts-pagination>div{display:flex;align-items:center;gap:8px}.spin-icon{animation:spin 1s linear 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#18b7a140;background:#18b7a114}.broadcasts-selected-strip{display:flex;flex-wrap:wrap;gap:8px;padding-top:2px}.broadcast-recipient-chip{display:inline-flex;align-items:center;gap:6px;padding:8px 12px;border-radius:var(--radius-full);border:1px solid var(--border);background:var(--bg-input);color:var(--text-primary);cursor:pointer;transition:var(--transition)}.broadcast-recipient-chip:hover{border-color:#f871716b;color:#ffd4d4}.broadcasts-step-list{display:flex;flex-direction:column;gap:12px}.broadcast-step-card,.broadcast-detail-card,.broadcast-log-row,.broadcast-alert,.broadcasts-empty-box{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--bg-tertiary)}.broadcast-step-card{padding:16px;display:flex;flex-direction:column;gap:14px}.broadcast-step-title-group{display:flex;align-items:center;gap:10px;min-width:0}.broadcast-step-index{display:inline-flex;align-items:center;justify-content:center;min-height:24px;padding:4px 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strong{color:var(--text-primary);font-size:clamp(1.08rem,2vw,1.45rem);line-height:1.2}.appointments-focus-card small{color:var(--text-secondary);line-height:1.45}.appointments-alert{display:flex;align-items:center;gap:14px;border-color:#16a34a61;background:radial-gradient(circle at top left,rgba(34,197,94,.18),transparent 34%),linear-gradient(135deg,#ecfdf5,#fff 64%);box-shadow:0 18px 48px #16653429}.appointments-alert-icon{display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;flex:0 0 48px;border-radius:18px;background:linear-gradient(135deg,#16a34a,#14b8a6);color:#fff;box-shadow:0 12px 28px #16a34a42}.appointments-alert-content{display:flex;flex:1;flex-direction:column;gap:3px;min-width:0}.appointments-alert-content span{color:#047857;font-size:.76rem;font-weight:900;letter-spacing:.08em;text-transform:uppercase}.appointments-alert-content strong{color:var(--text-primary);font-size:clamp(1rem,2vw,1.22rem);line-height:1.25}.appointments-alert-content 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minmax(0,1fr);gap:14px;align-items:start}.appointments-calendar-card,.appointments-day-panel{min-width:0}.appointments-calendar-card{padding:14px}.appointments-calendar-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}.appointments-calendar-head span{color:var(--text-muted);font-size:.72rem;font-weight:900;letter-spacing:.06em;text-transform:uppercase}.appointments-calendar-head strong{color:var(--text-primary);font-size:.95rem;text-transform:capitalize}.appointments-weekdays{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:5px;margin-bottom:6px}.appointments-weekdays span{color:var(--text-muted);font-size:.75rem;font-weight:800;letter-spacing:.06em;text-align:center;text-transform:uppercase}.appointments-calendar-grid{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:5px}.appointments-day-cell{position:relative;display:flex;align-items:center;justify-content:center;min-height:48px;border:1px solid var(--border);border-radius:14px;background:var(--bg-tertiary);color:var(--text-primary);padding:6px;text-align:center;cursor:pointer;transition:var(--transition)}.appointments-day-cell:hover{border-color:var(--border-light);background:var(--bg-hover);transform:translateY(-1px)}.appointments-day-cell.is-muted{opacity:.48}.appointments-day-cell.is-today{border-color:#38bdf875;box-shadow:inset 0 0 0 1px #38bdf833}.appointments-day-cell.is-selected{border-color:#18b7a1b8;background:#18b7a11a;box-shadow:0 0 0 1px #18b7a147}.appointments-day-number{display:inline-flex;align-items:center;justify-content:center;min-width:30px;height:30px;border-radius:50%;font-weight:900}.appointments-day-cell.is-today .appointments-day-number{background:#38bdf829;color:var(--info)}.appointments-day-count{position:absolute;right:4px;bottom:4px;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--primary);color:#fff;font-size:.68rem;font-weight:900;line-height:18px;box-shadow:0 8px 18px #0d948838}.appointment-chip{display:block;overflow:hidden;padding:5px 7px;border-radius:9px;background:#18b7a124;color:#0f766e;font-size:.72rem;font-weight:800;text-overflow:ellipsis;white-space:nowrap}.appointment-chip.is-cancelled{background:#f8717124;color:#b91c1c;text-decoration:line-through}.appointment-chip.is-pending_manual_confirmation{background:#f59e0b29;color:#92400e}.appointment-chip.is-more{background:#94a3b81f;color:var(--text-secondary)}.appointments-day-panel{position:sticky;top:12px}.appointments-day-panel-head{display:flex;position:relative;align-items:center;justify-content:space-between;gap:10px;margin-bottom:14px;padding-bottom:14px;border-bottom:1px solid var(--border);text-align:center}.appointments-day-panel-head span{color:var(--text-muted);font-size:.72rem;font-weight:800;letter-spacing:.06em;text-transform:uppercase}.appointments-day-panel-head h2{margin:2px 0 0;color:var(--text-primary);font-size:1.05rem;text-transform:capitalize}.appointments-day-panel-head small{display:block;margin-top:4px;color:var(--text-secondary);font-size:.8rem}.appointments-selected-date{display:inline-flex;align-items:center;justify-content:center;gap:12px;margin-top:4px;color:var(--text-primary)}.appointments-selected-date svg{color:var(--primary)}.appointments-selected-date strong{font-size:clamp(2.35rem,5vw,3.45rem);line-height:1}.appointments-day-nav{width:38px;height:38px;flex:0 0 38px;border-radius:50%;background:#14b8a614;color:var(--primary)}.appointments-floating-add{position:absolute;right:0;bottom:14px}.appointments-list{display:flex;flex-direction:column;gap:10px}.appointments-timeline{position:relative;overflow:auto;padding-left:52px;border-radius:18px;background:linear-gradient(90deg,rgba(15,23,42,.04) 0 52px,transparent 52px),var(--bg-secondary)}.appointments-time-axis{position:absolute;inset:0 auto 0 0;width:100%;pointer-events:none}.appointments-time-row{position:absolute;left:0;right:0;height:1px;border-top:1px solid rgba(148,163,184,.24)}.appointments-time-row span{position:absolute;left:8px;top:-9px;color:var(--text-secondary);font-size:.74rem;font-weight:800}.appointments-timeline-events{position:relative;min-height:inherit;padding:0 10px 0 0}.appointment-card{display:flex;justify-content:space-between;gap:12px;padding:14px;border:1px solid var(--border);border-left:4px solid var(--primary);border-radius:var(--radius-lg);background:var(--bg-tertiary)}.appointment-timeline-card{position:absolute;left:8px;right:10px;z-index:1;overflow:hidden;padding:10px 12px;border-left-width:5px;background:linear-gradient(135deg,#14b8a6d1,#67d3e1b8);box-shadow:0 14px 30px #0f766e2e}.appointment-timeline-card .appointment-card-main strong,.appointment-timeline-card .appointment-card-main span,.appointment-timeline-card .appointment-card-main small,.appointment-timeline-card .appointment-time{color:#073b3a}.appointment-timeline-card .appointment-card-actions{align-items:center}.appointment-card.is-cancelled{border-left-color:var(--danger);opacity:.68}.appointment-card.is-pending_manual_confirmation{border-left-color:var(--warning)}.appointment-card-main{display:flex;flex-direction:column;gap:5px;min-width:0}.appointment-card-main strong{color:var(--text-primary)}.appointment-card-main span,.appointment-card-main small{color:var(--text-secondary)}.appointment-time{display:inline-flex;align-items:center;gap:6px;color:var(--primary-light);font-size:.78rem;font-weight:900}.appointment-card-actions{display:flex;align-items:flex-start;gap:4px}.appointments-empty{display:flex;flex-direction:column;align-items:center;gap:8px;padding:28px 18px;border:1px dashed var(--border-light);border-radius:var(--radius-lg);color:var(--text-secondary);text-align:center}.appointments-empty 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